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General Terms and Conditions (GTC) for Website Sales
(As of: February 11, 2026)
1. Scope of Application
2. Contracting Party
3. Conclusion of Contract
4. Right of Withdrawal
5. Prices and Shipping Costs
6. Delivery
7. Payment
8. Data Protection
9. Online Courses
10. Warranty and Liability
11. Contract Language, Storage of Contract Text
12. Severability Clause
13. Dispute Resolution
General Terms and Conditions
1. Scope of Application
These General Terms and Conditions (GTC) apply to all sales from the Queen’s Club websites to consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional in nature.
The user of this website declares that they are over 18 years of age and have the legal capacity to conclude contracts through this website.
The website is primarily directed at users residing in Spain. We do not guarantee that the website fully or partially complies with the laws of other countries and disclaim any liability arising from access from outside Spain.
2. Contracting Party
The purchase contract is concluded with the association I Love Me (hereinafter “the Association”), a registered Canary Islands association, C/ Hoyo del Barrio, 19, 38916 Valverde, Santa Cruz de Tenerife, association register number: G1/S1/25165-21/H, telephone: +34684741855, email:
3. Conclusion of Contract
3.1. The presentation of products on the website does not constitute a legally binding offer, but merely an invitation to place an order.
3.2. By clicking the BUY button or the BOOK COURSE button, you submit a binding order for the products listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation email immediately after receipt of your order.
All products intended for purchase are listed on the order page. After entering personal details and payment information, the customer has the opportunity to review all entered information. By submitting the order via the designated button, the customer legally accepts the offer. The purchase contract is thereby concluded.
3.3. All information related to the conclusion of the contract is transmitted automatically by email. The customer must therefore ensure that the email address stored with us is reachable.
3.4. The user is informed that, if they notice an error in the data entered on the website for processing their purchase request, they can correct it by contacting the Association.
4. Right of Withdrawal
4.1. If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be predominantly attributed to your commercial or self-employed professional activity), you are entitled to a right of withdrawal in accordance with the statutory provisions.
4.2. If you as a consumer exercise your right of withdrawal pursuant to clause 4.1, you may have to bear the regular costs of return shipment.
4.3. Otherwise, the right of withdrawal is governed by the provisions set out in detail in the following:
Information on Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have received access to the booked online service or have taken possession of any goods.
To exercise your right of withdrawal, you must inform us (Asociación I Love Me, C/ Hoyo del Barrio, 19, 38916 Valverde, Santa Cruz de Tenerife, email:
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you effectively withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If we have sent you goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
– End of Information on Right of Withdrawal –
4.4. In accordance with the statutory regulation, the Association informs you about the model withdrawal form as follows:
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it.)
– To Asociación I Love Me, C/ Hoyo del Barrio, 19, 38916 Valverde, Santa Cruz de Tenerife, email:
– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date __________
(*) Delete as appropriate
5. Prices and Shipping Costs
5.1. The prices stated on the product pages include taxes, unless otherwise required by law, in particular with regard to VAT, and other price components. Prices may change at any time, but such changes do not affect orders or purchases for which the user has already received an order confirmation.
5.2. In addition to the stated prices, we charge a flat rate of €10.00 per order for delivery of goods within Europe. Shipping costs are clearly communicated to the user again on the product pages and on the order page.
6. Delivery and Provision
6.1. Digital products are provided worldwide; physical goods are delivered only within Europe via Correos (España).
6.2. The provision time for digital products is up to 24 hours; the delivery time for physical goods is up to 28 days. Any deviating delivery times are indicated on the respective product page.
7. Payment
7.1. Payment is made either by credit/debit card or with association points (Queen Dollar).
7.2. When choosing payment with association points, the corresponding amount in Queen Dollar is deducted from the member profile.
7.3. Installment payment: Payment for online products in installments is only possible by credit/debit card. In case of default on an installment payment, the Association is entitled to terminate the usage contract and block access to the corresponding content.
8. Data Protection
Personal inventory and usage data of the user are collected, processed and used in machine-readable form within the scope of the purpose of the contractual relationship.
The personal data are used by the Association exclusively for the purpose of fulfilling the contract. The user can request information about the data stored about him at any time. The Association treats this information confidentially and does not pass it on to third parties, except to partner companies that require the data for order processing or for the technical implementation of the use of the online service. The statutory provisions apply, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and the Spanish Organic Law 3/2018 of 5 December on the protection of personal data and guarantee of digital rights. Further information can be found in our privacy policy.
9. Online Courses
The online courses of the Queen’s Club websites are to be understood as an online service – a collective work of database works that can be accessed and used online via access data for the duration of the usage contract.
9.1. Access Data, Technical Requirements
After conclusion of a usage contract, the user receives individual access data (username and password) from the Association, with which he can log in to the password-protected online service by means of remote data transmission – usually within 24 hours after receipt of payment for the order placed. These access data entitle him to use the digital content within the scope of his usage contract.
The user must provide the individual technical requirements for access to and use of the online service, even in the event of further development of the software platform or other technical system components by the Association, in particular the necessary hardware and operating system software, internet connection as well as a current browser. The Association will provide the user with information about the browser to be used upon request.
9.2. Confidentiality and Misuse of Access Data
The access data provided to the user entitle only him as the contractual partner to use the online service and must be kept secret by him. Unauthorized use by third parties is prohibited and must be prevented by the user.
The user is liable for any misuse attributable to him. The Association has the right to block access to the online service. If the user becomes aware of misuse of the access data, he is obliged to inform the Association immediately.
9.3. Rights of Use to Digital Content
The Association grants the customer a simple, non-transferable and non-sublicensable right to use the provided digital content for the duration of the usage contract for private purposes.
The retrieved content and documents may be used by the user exclusively for his own use. Any commercial use, in particular the sale, rental, leasing or lending of programs or documents, both in printed and file form, is prohibited. Permanent storage of substantial amounts of data for the creation of own systematic collections is prohibited.
9.4. Obligation to Comply with Contractual Obligations
The waiver of enforcement of a right or the taking of certain legal steps by the Association as well as the omission of a demand to the user to comply with one of his obligations does not constitute a waiver of other contractual rights by the Association nor does it release the user from the obligation to comply with his obligations.
10. Warranty and Liability
10.1. The statutory liability for defects applies.
10.2. Disclaimer:
The Association is not liable for the compatibility of the digital product with the individual hardware and software environment of the user.
The Association assumes no liability for data loss occurring to the user through the use of the digital content, unless this is due to gross negligence or intent on the part of the Association.
Unless otherwise provided by law, the Association assumes no liability for the following losses, regardless of their cause:
- Losses that are not attributable to a breach on its part;
- Business losses (including loss of profits, revenue, contracts, expected savings, data, goodwill or unnecessary expenses);
- Any other indirect damage that was not foreseeable by both parties at the time of conclusion of the contract for the sale of the products.
The Association also limits its liability in the following cases:
- We take all necessary steps to ensure a realistic visual representation of the product on the website; however, we assume no responsibility for minor deviations or inaccuracies that may arise due to screen resolution, browser issues or similar problems.
- Technical disruptions due to unforeseen circumstances or other reasons that prevent the normal operation of the service over the internet. Lack of availability of the website due to maintenance work or other reasons that prevent access to the service. The Association uses all available means to carry out the purchase, payment and provision or delivery of the products. However, it is not liable for causes not attributable to it, for coincidental events or force majeure.
- Damages arising from transport disruptions, in particular those caused by strikes, roadblocks or other industry-typical problems and leading to delays, losses or theft of the product.
- The Association assumes no liability for misuse and/or wear and tear of the products used by the user. Nor for incorrect returns by the user. It is the user’s responsibility to return the correct product.
- The Association is not liable for non-performance or delayed performance of its obligations if such non-performance or delay is due to events beyond its reasonable control, i.e. force majeure, which may include, but is not limited to:
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- Hacker attacks, acts of sabotage and other forms of third-party fault.
- Strikes, lockouts or other protest actions.
- Civil unrest, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation of war.
- Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.
- Inability to use trains, ships, aircraft, motor vehicles or other public or private means of transport.
- Inability to use public or private telecommunications systems.
- Laws, decrees, regulations or restrictions of a government or public authority.
Its obligations are suspended for the period during which this force majeure event continues and an extension of the deadline for compliance with these provisions shall be granted for a period corresponding to the duration of the force majeure event. The Association will take all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure event.
11. Contract Language, Storage of Contract Text
11.1. The user may conclude the purchase contract for the desired products and/or services in one of the languages in which these conditions are available on this website.
11.2. The complete contract text is not stored by us. Customers can secure this electronically before submitting the order using the print function of the browser.
12. Severability Clause
Should individual provisions of the contract be or become invalid or unenforceable, the remaining content of the contract remains unaffected.
13. Dispute Resolution
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
